Mistakes Corporate Travel Managers Should Avoid
Corporate travel management is all about providing cost effective travel management solutions to the corporate market. Corporate travel managers make travel arrangements on behalf of different companies. They offer a complete travel package as they can book flights and hotels. In case there are any travel problems, the client doesn’t have to worry about it; the corporate travel manager will handle it. It is a tough career characterized by high-stress levels due to the mistakes that are bound to happen while making travel arrangements. However, some of these mistakes are avoidable. Here are the most common mistakes corporate travel manager make.
Ignoring risk management strategies
There are so many risks involved in travel that most travel managers ignore. Security and weather top the list. Travel managers should consider the weather factor. It can cause delays that may prove to be costly not just to the client but also to the company. Travel managers should also conduct research on the crime levels and threats on the destination. Make sure that the customer is informed of all these risks.
Poor customer service
Corporate travel management is all about a pleasant travel experience for the client. Customer experience is based heavily on excellent customer service. If you sacrifice convenience, comfort and efficiency at the altar of cost, be sure that your executive clients won’t be making plans with you again.
Travel managers need to keep track of all expenses incurred. Most of them, however, do not do. If you do not have clear records, you might lose money or overcharge the client. If the customer was keen, you might ruin the relationship. Luckily, many accounting applications can help you keep track of miles traveled and all the expenses incurred during the business trip. These include Expensify, Concur, and BizXpense Tracker.
Looking at prices instead of value
Travel managers should always look out for value instead of just going for the cheapest options. Corporate travel manager should establish some standards of what their executive clients need and then find the package that offers all these services at the most affordable rate. Do not compromise on the clients’ standards.
Missing out on suppliers’ opportunities
Many suppliers offer a special discount to some particular types of businesses or depending on the number of people. If the travel manager does not conduct proper research, they will miss out on these opportunities that can positively impact the bottom line.
Arriving on time is key to any travel arrangements, personal or professional. Some travel managers, however, ignore traffic and weather which can delay the arrival time. That can cause some inconvenience to the client and will result in a bad first impression.
All these mistakes negatively impact the profitability of the corporate travel management company. The good news is that they are all avoidable. Corporate travel managers should strive to deliver excellence in every aspect of the business trip to ensure the clients enjoy a smooth and efficient travel experience. They will come back for more.
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